4 Reasons To Invest In An Event Platform With 24/7 Customer Support

July 6, 2021

Executing an event perfectly every single time doesn’t happen by accident. It happens by design. A design that is supported by a rock-solid strategy and technology to activate this strategy.

Customer support that comes with your event platform is crucial for success. Here are four reasons to invest in a hybrid event platform that provides dedicated customer support.

1. Simplifies Platform Adoption

A dedicated customer support team will define how your most recent purchase will be adopted and implemented within the organization.

21.1% of tech professionals attributed the lack of tech knowledge as one of their biggest challenges while pivoting to virtual (EventMB, 2020). You can sign yourself up for success by bringing in a customer support team to help you with onboarding and adoption of the hybrid event platform.

2. Enables You to Focus on Your Event

~33% of event professionals said that they spend more than 20% of their marketing budget on events (Harvard Business Review). When you’re investing so much, it’s only fair that you focus your efforts on improving event experience and driving business results.

Learning to use a tech platform can take away from that effort. Sometimes, an action as small as retrieving registered attendee data can seem daunting without the right support. Customer support can go a long way in ensuring better allocation of your resources.

3. Useful in Situations that Require Troubleshooting

Every event has several variables working together in tandem. This increases the probability of situations that need troubleshooting. Guiding a speaker experiencing difficulty starting a session is an example of such a situation.

For immediate resolution, a problem like this (especially on the day of the event) is best handled by an expert. That’s why dedicated customer support becomes a critical consideration while choosing a hybrid event platform.

Photo

4. Facilitates Post-Event Data Retrieval

An event is never over till the last attendee information has been retrieved and put into action. Therefore, retrieving and putting together this data in a way that meaningful insights can be derived is an important step towards ensuring event success. By working with an expert, you can utilize the full potential of your hybrid event platform and its data features

Availability of customer support can make or break the quality of your event.

Sign up for a demo to know more about the scope of customer support you can avail with Hubilo’s hybrid event platform.

Add new comment

Partner Voices
Here at Mandalay Bay, venues are inviting and innovative. As one of the most iconic names on the Las Vegas Strip, the Mandalay Bay Convention Center has recently undergone an exciting upgrade. This renowned venue now offers everything your business needs, with a refreshed convention space designed to inspire productivity and creativity, as well as an impressive selection of world-class restaurants and amenities. If you're searching for a venue that is both inviting and innovative, Mandalay Bay is the place to be. Mandalay Bay is committed to investing in a new wave of enhancements, not only in the convention space but also throughout the entire resort. With new restaurant openings and remodels, spectacular entertainment, and updated rooms, Mandalay Bay promises to deliver new and exciting experiences to its guests until 2024. To create a truly effective conference venue, Mandalay Bay has carefully considered what businesses require. The right technology, capacity, and inspiration are essential to take ideas to the next level. The refreshed Mandalay Bay Convention Center has been designed with your business in mind. Every room is equipped with newly-upgraded technology, enhancing our ability to support bandwidth demand and overall data capabilities. Additionally, the addition of 10 new digital walls provides bigger and more dynamic ways to display customized content messages. Mandalay Bay offers world-class conference space and service. The venue options range from ballrooms to ample pre-function spaces, catering to teams of any size while accommodating multiple large groups simultaneously. Our certified planners work collaboratively with you to understand your specific event requirements, anticipating your business needs and offering the best-fit solutions. In addition to providing exceptional conference facilities, Mandalay Bay is also dedicated to sustainability. We strive to give our guests an unforgettable experience while minimizing our impact on the environment. As part of our sustainable energy efforts, you'll find refillable water stations throughout the property, eliminating the need for single-use plastic bottles and reducing unnecessary plastic usage. Mandalay Bay is proud to offer an upgraded and enhanced experience for businesses seeking a venue that combines innovation, convenience, and sustainability. Whether you're hosting a conference, meeting, or other business event, Mandalay Bay's refreshed convention space, world-class service, and commitment to sustainability make it the ideal choice. Come and discover the new wave of experiences awaiting you at Mandalay Bay on the Las Vegas Strip. Wherever your organization is going, getting there starts with being here.