The Resilient Workforce: Thriving in the Face of Adversity During Events

August 2, 2023

Mike Szczesny

Mike Szczesny is the owner and vice president of EDCO Awards & Specialties, a dedicated supplier of employee recognition products such as crystal awards, branded merchandise and athletic awards. Szczesny takes pride in EDCO’s ability to help companies go the extra mile in expressing gratitude and appreciation to their employees.

Inflation impacts all industries, and the event industry is no exception. An economic downturn means higher venue prices, even as the end of the COVID-19 state of emergency causes a greater demand for face-to-face events. And event professionals and teams are caught in the crossfire, forced to find ways to cut costs while still delivering ROI for event attendees. These pressures, in turn, can lead to burnout and turnover. 

Fortunately, there is a solution for thriving in the face of adversity: resilience, a kind of professional flexibility. It is the ability to snap back from difficulties. Here are four ways to encourage and build resilience in an event team.

1.     Facilitate reflection 

Reflection is a method of learning from the past in order to make better decisions in the future. Teams can be given space and encouraged to think about adversity and how they adapted to it and to ask questions about what worked and what did not. An understanding of past patterns can lead to better future outcomes. 

2.     Celebrate accomplishment 

Recognizing and celebrating resilience during events is an essential aspect of building a resilient workforce. By acknowledging and honoring accomplishments, teams can foster a sense of morale and inspire greater resilience. Here are some ways to celebrate resilience during an event.

  • Recognize individual or team wins during the event.
  • Celebrate accomplishments through formal or informal ceremonies.
  • Use awards or tokens of appreciation, such as crystal awards, to honor resilient team members.
  • Highlight examples of resilience as inspiration for others.
  • Foster a culture of appreciation and recognition within the team.
  • Share success stories and lessons learned from past resilient behaviors.
  • Organize team-building activities or outings to celebrate resilience.
  • Provide public recognition, such as mentioning resilient individuals or teams in company-wide communications or newsletters.
  • Encourage peer-to-peer recognition and appreciation for resilience.
  • Create a supportive and positive environment where resilience is valued and acknowledged.

3.     Encourage connection

Resilience owes a lot to human relationships. Teams can build resilience by encouraging team members to connect with others, whether with friends, family, community or even teammates. Teams can also embark on team-building activities like retreats, volunteering or workshops to build greater interdependence and thus, greater resilience. 

4.     Champion wellness 

Even though resilience thrives in relationships, the individual matters as well. Resilient people take care of themselves. They get enough sleep, eat well and prioritize exercise and physical activity. They practice self-compassion and insist on getting enough rest. Teams can encourage wellness by competing in races, embarking on health or weight-loss challenges, or pushing each other to maintain a healthy work-life balance. 

Adversity happens. Economies fluctuate, profits rise and fall, and team members burn out, become less productive or even quit. But resilience can allow event teams to bounce back from adversity, learn from it and plan to address it more effectively next time. Apply these tips and watch your team begin to thrive despite adversity.

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Partner Voices
Every day, MGM Resorts hosts organizations and individuals from around the world with a diverse array of business purposes, needs and expectations. But they all have one thing in common—a host committed to making their meetings sustainable and unforgettable through close partnership and responsible meeting practices. Harnessing the Sun Meetings at MGM Resorts are predominantly powered by the sun, thanks to its innovative 100-megawatt solar array. As the largest directly sourced renewable electricity project in the hospitality industry, the solar array features 323,000 panels and produces up to 100% of MGM Resorts’ daytime power needs in Las Vegas.* Built in 2021, the solar array reduces the carbon footprint of meetings—and all of MGM Resorts—while still delivering an enlightening and electrifying guest experience. Leading Water Stewardship Knowing water is essential to operations, guests and employees, MGM Resorts has long employed various conservation measures and has doubled down on its commitment in recent years to become a leading corporate water steward. In 2022, MGM Resorts President and CEO Bill Hornbuckle signed the CEO Water Mandate, a United National Global Compact, becoming the first gaming company to endorse the initiative. The company replaced more than 200,000 square feet of real grass with drought-tolerant landscaping in Las Vegas and pledged to reduce water use by 33% by 2025 and by 35% by 2030. Between 2007 and 2022, MGM Resorts saved more than 6 billion gallons of water through water conservation. Fostering Diversity, Equity & Inclusion MGM Resorts serves a world of diverse people, perspectives and experiences by cultivating a workforce culture that embraces all of humanity. From mindful recruitment and hiring practices to meaningful social responsibility initiatives, MGM Resorts is a welcoming and inclusive space for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members and more. The company’s commitment to supplier diversity drives innovation by extending competitive opportunities to local and diverse-owned suppliers, while the MGM Resorts Supplier Diversity Mentorship Program provides diverse-owned businesses tools and resources to enhance and grow their businesses. Paying it Forward MGM Resorts knows that great companies must serve the greater good. That’s why paying it forward is part of its approach to meetings and events. Through the Feeding Forward Program, MGM Resorts collects and preserves unserved and untouched food from conventions held at its properties, then safely donates to food-insecure people through a partnership with Three Square, Southern Nevada’s primary food bank. Since 2016, MGM Resorts has donated more than 3.7 million meals, with a goal of 5 million meal donations by 2025. Donations include unserved perishable prepared foods from events, perishable unprepared food from MGM Resorts’ kitchens and nonperishable food items from minibars and warehouses. From world-class venues and experiences to industry leading responsible meeting practices, MGM Resorts is proud to host meaningful and sustainable events. *Not including The Cosmopolitan of Las Vegas