Checklist for Attendee FAQ Section on Your Event Website

July 19, 2015

Are you in the process of building a website for your next event? If yes, you are probably hard at work ensuring that all the lists, tools and information that they need are accessible to your current and prospective attendees from all web pages they are likely to visit. But have you considered building an FAQ section to proactively answer common questions and providing additional info to your audience? A well planned FAQ section that is updated frequently can facilitate excellent customer service and save you many hours in answering attendees’ emails and phone calls.

Here is a comprehensive list of topics to cover on the Attendee FAQ Page:

1.       Attendee Demographics and Why Attend

2.       Important Dates

3.       Registration Info

4.       Venue Info

5.       Housing & Transportation Info

6.       Expo Floor Hours

7.       Important Search and Planning links including Login Page, Interactive Map and Exhibitor List, Calendar, Interactive Galleries and Personalized Planner

8.       Mobile App & Onsite Kiosk Info

9.       Rules & Regulations

10.   Contests and Gamification Programs

11.   Offers and Promotions

12.   Food and Refreshment Options

13.   Tips for International Visitors

14.   Onsite Help Desk Location

15.   Contact Info and/or Form

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Partner Voices
Dallas already boasts 35,000 hotel rooms, award-winning global cuisine, and a walkable downtown. But we are just getting started. Visit Dallas is thrilled to announce that the city of Dallas is doubling down with a massive new convention center and entertainment district. Featuring 800,000 square feet of exhibit area, 260,000 square feet of meeting rooms, and 170,000 square feet of ballroom. The center will connect business travelers with dining and shopping options in the popular Cedars District means more places to get down to business, and even more ways to unwind. “Dallas is already a great meetings and conventions destination, with the accessibility of two major airports, affordable labor, and an outstanding hotel product,” said D. Bradley Kent, Visit Dallas senior vice president and chief sales officer. “The new center and Convention Center District will enhance Dallas’ competitive position and are exactly what our customers’ need and have been asking for." What’s New – AT&T Discovery District Located in the heart of Downtown Dallas, this new district on the AT&T corporate campus is tailor-made for groups of all sizes. It boasts a multi-sensory experience, including outdoor event space, the AT&T Theater, and multiple dining outlets including JAXON Beer Garden and The Exchange, a bustling food hall. Hotels Coming Soon Names like the JW Marriott (Downtown), lnterContinental Dallas (Uptown), and Hotel Swexan (Uptown) are adding luxury amenities and bountiful event spaces. The projects will debut in 2023 and beyond. JW Marriott This new, 15-story, 283-room hotel will open in the heart of the city’s downtown Arts District this year. The property features a 25,000-square-foot grand ballroom, as well as a spa, restaurant, lobby bar, fitness center, and a rooftop pool deck and bar. InterContinental Dallas  Located in Cityplace Tower in Uptown, InterContinental Dallas will feature sweeping panoramic views of the Dallas skyline. Guests will enjoy spacious, high-end rooms and amenities, including more than 21,000 square feet of event space.   Hotel Swexan Hotel Swexan, a new, 22-story luxury property, is rising in Uptown’s Harwood District and will make its mark on the Dallas skyline. Opening this year, it is a sculptural building with cantilevered upper floors, as well as a 75-foot rooftop infinity-edge swimming pool and a hidden underground lounge.