Sciensio EventBots Now Available Through Aventri

January 15, 2019

Event management solution provider Aventri and AI Chatbot company Sciensio have teamed up to offer an industry first: an end-to-end event management solution that leverages EventBots. 

EventBots are now available as an add-on to the Aventri product suite, allowing planners to access the technology directly through the Aventri dashboard. 

EventBots provide quick answers to thousands of the questions event attendees commonly ask.  With the new Aventri/Sciensio chatbot technology, attendees simply text their questions to a phone number that the organizer provides (or use planner-defined channels that may include WebChat, Facebook, Messenger, Twitter and WhatsApp). The EventBot’s AI analyzes the text and responds with the information the customer needs. 

The automated nature of the technology reduces stress on planners and information desk staff, who are frequently deluged with repetitive questions. 

EventBots provide a highly scalable way to answer those questions in real-time – Sciensio’s conversation design engine delivers millions of answers with an average response time of fewer than three seconds – around the clock. And since prospective attendees often have questions before committing to an event, the EventBot can even help drive registration, according to Aventri officials.

“One of the beauties of an EventBot is you can have hundreds, even thousands, of participants receiving answers to different questions at the same time,” said Brad Langley, vice president of channel and partner management at Aventri.

He continued, “You can’t do that with other communication channels. This frees planners up to focus precious time and energy on the other responsibilities that go into creating successful events.”

The use cases for EventBots go beyond answering frequently asked questions. They can also be used to send targeted notifications like greetings, feedback requests, room changes, reminders and communications in the event of an emergency. 

EventBots are also highly customizable, from audience segmentation right down to name and even a personality, such as, “Betty the Bot.”  

Bob Caldwell, founding partner and chief revenue officer at Sciensio, used data to back up EventBots’ efficiency claims. 

“Not all attendees read event emails and printed material, but text messages have a 98 percent open rate,” Caldwell said. 

He continued, “On average, people read them in less than five seconds. That means attendees actually read the important things organizers send them. Attendees have the technology in their hands and know how to use it. If they can text, they can use EventBots.”

Not only are EventBots easy to use, but they are also possibly more efficient than volunteer or temp event support staff. 

Sciensio’s EventBots have a more than 95 percent correct response rate, exceeding even a call center industry average of 80 percent. Any questions they are not able to answer, they will refer to a channel determined by the planner, such as sending a text message or email to the planner or customer service staff.

 

Don’t miss any event news! Sign up for any (or all) of our e-newsletters HERE & engage with us on Twitter, FacebookLinkedIn & Instagram!

Add new comment

Partner Voices
One of the most iconic names on the Las Vegas Strip just got an upgrade. Mandalay Bay has everything that your business needs from a refreshed convention space designed to inspire productivity and creativity, to an impressive selection of world-class restaurants and amenities. If you're looking for a venue that's both inviting and innovative, you have to be here. New Wave Experiences Mandalay Bay continues to invest in a new wave of enhancements both in the convention space and within the resort as a whole. New restaurant openings including Orla by Michael Mina, drawing inspiration from the award-winning chef’s childhood in Egypt and with flavors and décor inspired by the spices found in markets common to coastal Mediterranean towns, as well as Caramá by Wolfgang Puck, bringing the essence of Italy and spirit of Wolfgang into one concept, are recent additions. The Four Seasons Hotel Las Vegas also experienced a recent remodel of all 424 rooms. Swingers, a high-end, adults-only golf and entertainment concept will debut in Fall 2024. Enhanced Technology Creating a truly effective conference venue requires careful thought into what a business needs: the right technology, capacity, and inspiration to bring ideas to the next level. As part of the resort’s refresh, Mandalay Bay implemented state-of-the-art technology upgrades, installing cutting-edge Cat6A Ethernet cabling throughout the convention center. This advancement doubles the frequency of data transmission, enabling lightning-fast speeds up to 9400% faster. The convention center now boasts 11 dynamic digital walls, spanning up to 24' x 13', strategically positioned for brand placements, sponsorships and targeted event messaging. Additionally, attendees can benefit from 20 double-sided 55" mobile flexible display units, facilitating effortless navigation to meeting rooms and events. RFID locks were installed on all meeting room doors, and over 200 motion detection cameras have been placed throughout the space. Refreshing New Design & Fine Art The newly remodeled convention space provides a bright and vibrant atmosphere that complements Mandalay Bay's tropical-inspired brand. Featuring white-washed walls and ceilings adorned with bold floral patterns in cerulean and coral tones, the space is complemented by warm walnut accent walls. In addition to the redesign of all pre-function spaces, meeting rooms and ballrooms, Mandalay Bay's 1 million square feet of exhibit space has undergone a rejuvenation, including new paint, covered pillars and relocated strobe lights. Sustainable Spectacles Mandalay Bay is committed to Focused on What Matters and creating more responsible meetings. Refillable water stations all available around the resort, cutting unnecessary plastic usage from single-use bottles. The Mandalay Bay campus’ recent upgrades represent a bold step forward in redefining the Las Vegas experience. With a focus on innovation, sustainability, and unparalleled service, Mandalay Bay sets a new standard for excellence in business hospitality. Whether you're seeking cutting-edge conference facilities, world-class dining options, or simply a luxurious retreat, an unparalleled meeting experience awaits.