Deliver Effortless Customer Experiences & Drive Profits With Human-Centred Digital Strategies
Keep Pace With Changing Customer Trends & Needs • Ensure Accessible Services Which Support Vulnerable Customers & Every Demographic • There Are Many Customer Roadmaps: Design Different Journeys To Minimise Frustration & Guide Customers • Decipher Data To Deliver Exceptional Experiences & Build Loyalty
How are 20+ speakers successfully anticipating and responding to customer needs and experiences in a world of increasing digitalisation, automation and self-service – and reaping the results:
1. Strike The Balance Between Human Touchpoints & Tech: How can we bridge the gap for engaging, effective experiences which exceed customer expectations?
2. Tech, Chatbots, AI: Leverage cutting-edge but customer-focused tech for impactful CX
3. Human-Centred Digital Design: Embed data-driven decision making into design from day one to truly deliver customer-first services
4. Untangling Customer Data: From legacy systems to unstructured data, make sense of the web of information to meaningfully guide strategies
5. Customer Needs, Behaviours, Expectations: Deliver engaging, effective experiences across all demographics and remain relevant in spite of constantly evolving expectations
6. Empowering All Customers: Inclusive, human-centred customer journeys that guarantee every customer has an outstanding experience
7. Level Up Your Customer Journeys: Integrate new tech and leverage data insights for seamless, effortless experiences
8. The Business Case For Digitalisation: Prove the business case of human-led digital to design for the customer and deliver for the organisation